Check out this piece about our partnership philosophy.
It’s not about us. It’s about them.
I’ve said this so many times it’s getting old, but some people just don’t seem to listen—and maybe, if I’m honest, I don’t always take my own advice either. Here it is: it really doesn’t matter what you said, how you said it, or what you intended. What matters, if you truly care about the other person, is how they felt.