Service Desk and Support teams everywhere … YOU MATTER!
This week, I had a very unique opportunity to be “on-boarded” twice. My new role is based in the UK however I have a base in Chicago and, at the end of the day, a US contract. Thus, my first day was in Chicago and my second day was here in London. As I reflected […]
#TechNotes: Initial thoughts on Apple iOS 5
IMPORTANT UPDATE: No features, no matter how great and wonderful, can make up for a crappy battery life on mobile devices. I am now contemplating rolling back to an older backup. This stinks! I RECOMMEND WAITING FOR APPLE TO FIX. 200 new features? Should I care? Update 10/16/2011 POST UPGRADE OF IPHONE Honeymoon is winding […]
Vendor Relationships: Experts or Frauds?
Vendor Relationship Critical Partnership Element #1: Expertise in new technologies I recently ran an informal poll on LinkedIn that asked a relatively simple question: Today’s IT leaders depend on a plethora of new players to drive change. What should CXOs most look for in a partner? Here are the results …. Aiming to cover each […]
Vendor Relationships: TRUST must be EARNED and SUSTAINED
Vendor Relationships Critical Partnership Element #5: Demonstration of Trust and Integrity I recently ran an informal poll on LinkedIn that asked a relatively simple question: Today’s IT leaders depend on a plethora of new players to drive change. What should CXOs most look for in a partner? Here are the results¦. Webster’s dictionary defines trust […]
Vendor Relationships: Have you MET the CFO?
Vendor Relationships Critical Partnership Element #4: Ability to invest / Low Cost Providor I recently ran an informal poll on LinkedIn that asked a relatively simple question: Today’s IT leaders depend on a plethora of new players to drive change. What should CXOs most look for in a partner? Here are the results …. My next several […]