by Adam L Stanley | Jun 8, 2012 | Leadership, Teamwork
Top Traits: Defining the perfect employees
I had a whole home audio system installed in my Chicago home a few years ago. I spent more than I have ever spent on audio equipment and hired a team of twenty somethings to install it for me. I remember when they came for the install and opened all the boxes. You honestly would have thought they were installing for themselves. They were so excited about the install, and kept telling me how I really got the coolest equipment out there. Their excitement was contagious. I truly felt like I was “the man” and could not wait until my first party. When done with the install, they beamed with pride and showed me the system, how to use it and some of the fun stuff. They also discussed potential upgrades coming down the road and ways I might consider expanding.
Trait # 2: Pride in Work Product
How often do employees show this kind of pride in the work they do? When you shop at a mall, or work with your local telephone company, do you get the sense that the people working with you are actually proud of the services they are providing? I’m doubting it! Definitely not the case with BT given my recent experiences with them, but I digress …. Shouldn’t you be proud of what you do? Pleased with your work and the value you bring? Nurses comfort people. Teachers change lives and prepare our futures. Your particular job may not be as obviously impactful but you’re driving value by helping clients either directly or indirectly. And if you have chosen to work at a particular place, you should have pride in what you do. My maternal grandfather was a garbage truck operator for almost 30 years. My paternal grandfather worked at the US Post Office for 25 years after serving his first five adult years in the army. Neither of them ever made very much money. But each had a pride in their work that was inspirational.
What I like
I want employees to show a sense of pride in what they do. In what they create. The best recent example of a leader that exuded pride in the products he offered was Steve Jobs. You just knew he thought that every product he allowed out the door was AWESOME! In my current role, I have a principle that I call “pretty red bow” that is based on pride of product and service. In short, I demand that my teams think about the entire package when building a new service. Not just the technology, which may be cool as ever, but the service, the support, the way it is sold and the training provided for users. You can build the very best mousetrap but if everyone thinks it is an appetiser with crackers and cheese …. Well, you get the picture. I want them to build a service, package it well and tie it up with a pretty red bow. Get it?
My favorite employees are the ones that call or email me to tell me when a client is really pleased, or even better, when no client has said anything but they know the service they have built will excite clients. The emails that show progress on solving a complex problem, the random drop by to my office to show me a prototype of a new collaboration tool, or the demo of a new “awesome” iOS application, this is what excites me.
If you do not feel pride in the work you do, why would your boss, your team, or your client?! If you don’t feel you can be proud of your work, perhaps you aren’t in the right field. Or perhaps you are simply not working hard enough to deliver something with which you can be proud.
What I need to do as a manager to enable
Provide. Praise. Promote.
- PROVIDE. If you hire an employee and ask them to build a Bentley, then only give them a thousand bucks, a Bentley you will not get. Set guidelines that are achievable and provide your teams with the resources needed to be successful. The greatest morale killer in most technology shops today is the constant badgering on costs. We must provide opportunities for employees to shine. A great example of this within Aviva is our mobile apps competition. We’re encouraging people around the world to create prototypes of great new app concepts in friendly competition. We encourage all of the contributors and it is FANTASTIC seeing the pride of ownership among the teams that is evident in their submissions.
- PRAISE. Give credit. Give credit. Give credit. Employees, especially those in service industries, operations functions, and technology, get PLENTY of complaints and abuse. When someone creates something amazing, you MUST acknowledge it. I have seen so many managers take credit for their team members work without adequately praising them. It is shameful. As I said with respect to all hard working and talented employees (prior blog), ensure those who show pride in their work and deliver excellence get the recognition they deserve.
- PROMOTE. This should be easy for those of you with children as well as for those who remember when you were a child. Think about how proud a kid is when their artwork is displayed on the refrigerator or on the school bulletin board. Create THAT environment. Showcase the amazing products and services your teams have created. If they have pride, and it is deserved, their leaders should also be proud. And showcasing their products will encourage others to create great things as well. Be a “proud mama” or “proud papa”. You will encourage more people to take pride in their work. And when you take pride in your work, you do better work. Simple, right?
I’m proud of the folks working with me now and proud of the things we accomplished while I was in my prior roles. I will continue to seek out, provide for, praise and promote those around me who take pride in what they do. It takes all kinds to make a great team but the perfect employees demonstrate pride in work product. And I want the perfect employees along on the journey with me.
Let me know what you think. What do you view as top employee traits? How do you build the best teams around different types of team members? Are you working hard on something worth doing?
Be sure to view all of the Top Traits:
Trait 1: Hard working AND talented
Trait 2: Pride in work product
Trait 3: Fun to work with
Be Well. Lead On.
Adam
Adam Stanley
Adam L. Stanley Connections Blog
Technology. Leadership. Food. Life.
AdamLStanley.com
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by Adam L Stanley | May 18, 2012 | Leadership, Teamwork
Top Traits: Defining the perfect employees
Yikes – It has been a while since I blogged and I have an excuse. We are working on some amazing things at Aviva and as part of that I have spent the past few weeks in meetings. Yes, being in meetings can sometimes be a royal P.I.T.A., especially if they are pointless. HOWEVER, I have been in FANTASTIC meetings. About dreaming, creatively thinking of new ways of engaging with clients, driving change, building new systems and tools, and SHARING. So, its been tiring but GOOD. Enough with the CAPITALIZ(S)ATION, right? Smile.
So, while I’ve been “away” from the blogosphere, I’ve been observing teams, learning about my new teams here and observing vendors, consultants, baristas at my favorite coffee spots, bartenders and servers at nice restaurants, my dry cleaner, the folks that work for London Transport, and the owner of the flat I lease. And, as I observe, I’ve noted things I like about these various employees and team members. As importantly, I’m refocusing on what I as a leader can do to enable the behaviours I like and discourage other behaviors. In my next series of blog posts, I will share my OPINIONS. I am NOT speaking for any company, nor am I speaking for Cafe Nero, Fino, etc. Just me.
… Trait # 1 – Hard working AND talented
Maybe you’ve had this guy on your team: The fact is he is simply brilliant. He knows so much about every relevant topic and can think beyond any analyst you have ever hired. Give him any problem to solve and, with focus, he can solve the most complex of them within minutes. Yet, when you compare his output and the value created from his efforts to the rest of your team, he falls short. Why? Because he is LAZY. In some ways, there is nothing worse than a LAZY smart person. Like a perfectly grilled prime rib being placed in front of a vegan, a USELESS waste. Offensive even!
Or perhaps you’ve seen more of this guy: Every night as you leave the office you say goodnight to this guy. He is in every meeting, takes copious notes, has severe frown lines from constantly working, thinking and pushing himself. He rarely takes vacations and always goes that extra mile. And yet, again, output is severely lacking. Deadlines are missed and errors are made. This person, while in my humble opinion much more acceptable than the lazy genius, still falls short. These guys are great to have on the team and can be highly valuable. They have the passion but not all of the skills… Which brings me to my first trait of the perfect employee…
Hard Working AND Talented
What I like
People who work hard and think hard are the foundation of a good team. And it is these people with whom I most like working. I don’t need geniuses actually, though the occasional rocket scientist does bring a uniquely different perspective to the team. I need people who are clear about what they know, comfortable researching or asking elsewhere about things of which they know little, and passionate about continuing to improve their knowledge base. But I also need them to want to work hard, push themselves, and execute. Brilliant strategy without effective delivery is … well, what many consultants produce. (And before I get the hate mail, I can say that because I am a former consultant. And of course not all consultants produce paperweights….)
I’m looking for people who have a strong base of talent on which to build, and the industriousness to see their base as a foundation and not a ceiling. Vision to dream about going further, learning more, and gaining even more knowledge as they execute and deliver. I had an architect at a prior company (confession: I hired/poached him from a consulting firm) that was not only the most knowledgeable person about Notes to Exchange migrations, he was also truly hard working. And he was humble; which I will discuss in a future blog. I could get more out of this one person than five others more polished, more educated, and higher paid. But he had a passion for solving problems and thinking harder about ways of working. And he never stopped learning.
I need people who think and push. Who work hard and study hard. Who bring a unique skillset to the table, share it with others, and in so doing make the entire team better.
What I need to do as a manager to enable
EMPLOY. ENGAGE. EMPOWER.
- EMPLOY. I need to find these people and bring them in to my teams. Typical HR processes seem to focus on assessing skills or fit. I need to assess ability to work hard, continue to learn and dream big. My goal will always be to find people smarter than I am, that work as hard or harder than I do, and give them the opportunity to shine.
- ENGAGE. I must actively seek to connect with these high performing high value generating team members, making clear how much they are valued. Too often, the smartest guy that does little work but knows when to speak up is rewarded first. As a leader, I must continuously look to find the hard working and talented and ensure they get the recognition they deserve.
- EMPOWER. The worst thing a manager can do with any top talent is to relegate them to worker bee status when they should be empowered to make decisions. These are your leaders and should be allowed to lead. These folks should be encouraged to ask forgiveness rather than permission.
For those interested, I found another blogger that commented on this topic and grouped people into four blocks instead of three. Where I cover smart and lazy, smart and hard working, and not so smart but hard working, this person also addresses stupid and lazy. I of course ignored that group because I would not even consider keeping someone in that bucket on my team. As Donald Trump says, “you’re fired!” Here is the other blog.
I also found a humorous take on choosing one or the other when you only have smart/lazy or dumb/hard working as your options.
From a “real world” perspective, it is FAR better to be smart and lazy than dumb and hardworking. You see, if a dumb person does a lot of work, chances are they’re going to do a lot of it wrong since they don’t know what they’re doing. Then the smart people are the ones who have to fix everything; and they spend all their time cleaning things up instead of being productive with their smartness.
I guess that is certainly one way of looking at things. As for me, I will continue to seek out the perfect ones, while also recognizing it takes all kinds to make a great team. Most importantly, I will continue to strive to find balance in life and work toward doing the right thing. I like what Teddy says on this topic.
Let me know what you think. What do you view as top employee traits? How do you build the best teams around different types of team members? Are you working hard on something worth doing?
Be sure to view all of the Top Traits:
Trait 1: Hard working AND talented
Trait 2: Pride in work product
Trait 3: Fun to work with
Be well. Lead On.
Adam
Adam L. Stanley Connections Blog
Technology. Leadership. Food. Life.
AdamLStanley.com
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by Adam L Stanley | Feb 7, 2012 | Relationships, Teamwork, Technology, Vendors and Partners
This week, I had a very unique opportunity to be “on-boarded” twice. My new role is based in the UK however I have a base in Chicago and, at the end of the day, a US contract. Thus, my first day was in Chicago and my second day was here in London. As I reflected on my first two days, something struck me that I thought was worthy of mentioning here. Both days, my first significant contact was with Technology team members. Not the strategy or planning sessions, or beginning the challenging work with which I have been tasked. Those start tomorrow. Specifically, I am referring to the service desk and support guys that actually helped get me setup with my “kit”.
Think about it: the last job you started likely involved use of some end user technology, be it a phone, laptop, iPad, or otherwise. Before you began to work your first deal, draft your first work plan, or respond to your first company email, you were likely setup by someone in Technology at your company. And that experience may very well have established your impression of technology at your firm overall. Regardless of how small a portion of the technology budget is actually spent on end user support, this is sometimes the only part of IT to which the majority of your teams are exposed. And I have seen AWFUL on-boarding and support processes, including from large outsourcing vendors that claim to have expertise.
And as I reflected on this fact, I also considered the age old question of whether business and technology have an effective relationship and whether technology can actually drive and influence decision making. And I say “absolutely”. And, frankly, it starts Day 1. And thus, service desk and support teams everywhere must take note: you matter much more than you may ever think. Yes, you deal with some of THOSE clients whose major problem is that shortly after they learned to pose their thumbs they were given a computer with a plug and no instructions. But you also deal with the closet techies that yearned to be the next Bill Gates or Steve Jobs before becoming actuaries. The one that built a program in DOS years ago before she decided to go back to law school. She was so proud of that program! The HR leader who admits to not knowing much about technology that simply begs for it to be as easy and user friendly as possible so she can help her clients recruit, train and retain talent so critical for the success of the firm. And yes, also that Finance major and banking strategist that spent 10 years in consulting before taking technology leadership roles and finding out how much he loved working with tech teams. For all of these users, you have the opportunity to frame their experience from day 1. And what a difference you can make!
Every five minutes you have with a CFO, you have the opportunity to represent your technology organization to an extent few others will ever have with that leader. You can listen to complaints and offer solutions. You can share their excitement talking about a new technology then work with the rest of the Tech org in finding ways to leverage that excitement for new solutions and services. You can make executives “happy” enough that perhaps the day we have a major sev 1 outage, they are stressed and concerned but not on the warpath. Because they know we care and that we realize the roll technology plays in generating revenue and sustaining profitability. You might just get them smiling right before they go to that special funding review meeting!
Like police officers in many urban centers, you don’t always get the glory. You are typically understaffed and insufficiently empowered. You get yelled at more than you get praised, and sometimes it may just seem that you have the most thankless job in Technology. But, goodness, YOU MATTER! And for me personally, you mattered this week. To Carey, Neel and Tom, a hearty thanks. You made my two days of on boarding easy and I can be productive from day 1 thanks to your help. You may never know just what that added productivity enabled for me, or for others. But you should know that it made a difference. You made a difference. And every call you take, every desk you visit, whether your clients say it or not, you continue to make a difference. And for those who do not, I say thanks.
Be Well. Lead On.
Adam
Adam L. Stanley | ALSWharton Connections
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by Adam L Stanley | Jan 23, 2012 | Life, Relationships
Each relationship between two persons is absolutely unique. That is why you cannot love two people the same. It simply is not possible. You love each person differently because of who they are and the uniqueness that they draw out of you.
William P. Young, The Shack
Do you have friends that seem great at tearing you down but never seem to build you up? Even worse, are you such a friend? I will admit there are a couple of people in my life that I am convinced accept me solely because of my corporate success or other temporal aspects of being. I sometimes get the sense that if I were homeless, had children out of wedlock, were exceptionally unattractive based on their criteria, or otherwise against their standards for who to love and appreciate, I would be a side thought. So, I spent the weekend thinking about who I love and who deserves to be loved. The answer is: EVERYONE AND NOONE. If we used the standard of truly deserving to be loved, perfectly living God-fearing saints, there would be ZERO people that should be loved. However, if we assume that everyone is flawed, don’t we all at least equally deserve love?
So, who do you love? Here is my list.
unresponsive, overdramatic
Predictable, blond
Grumpy,
determined
Passionate, judgmental, introverted
angry, short
restless
distracted
Hindu
Bald, chubby
complicated, idealistic, dissatisfied, anxious
Brunette, nosy, knowledgeable
trustworthy
polite, picky
cheerful, beautiful
observant
Fit
insecure, doubtful, tall
cheeky, single
grateful
Nervous, handsome
Fashionable
encouraging
simple, Buddhist
dependent, rude
awkward, Christian
naïve, divorced
Obese, plain, scruffy
self-conscious
pessimistic, Latino,
hot!
incompetent, conservative
inflexible, straight, Chinese
cowardly
Unkempt
Stupid, bitchy, liberal
Widowed, vulgar
selfish, unhappy
cynical, gay, married
needy, feminine
Kind, frumpy
Hairy, suave, healthy
Irrational
Sexy
childish, passive
calculating
Lesbian
fussy, camp
quixotic, Caucasian
Irritating, nice, sweet, helpful
understanding
sympathetic
smart, black
friendly
Vegan
indecisive, redhead
anal, diplomatic, sentimental
Addicted
Organized
Fat
dependable, long hair
Masculine, tolerant
modest, short
romantic
reflective, clean
Meat and potatoes only
confident
TOTAL ASSHOLE
Bipolar
logical
Australian, British, Kiwi
sensible
engaging
cute, aware
Self-righteous
dedicated
loving, queeny
impatient, stubborn, critical
talkative
reciprocating, meticulous, short hair
Tall, naughty
patient
loyal, compassionate
forgiving
admiring, silly, faithful, caring
considerate, skinny
apologetic
Dirty
Flawed
I’m sure I’ve missed some traits or groups but I think you get the picture. Imagine if everyone person to whom you showed love resulted in another person loving you? The person you dismiss because of their speaking style, their clothing, their job or lack thereof, their race or religion …. May just be the person that changes your life one day. And perhaps, by showing love to that one stranger, you just might change theirs.
Dear friends, let us love one another, for love comes from God. Everyone who loves has been born of God and knows God. 1 John 4:7 (TNIV)
“The way you get meaning into your life is to devote yourself to loving others, devote yourself to your community around you, and devote yourself to creating something that gives you purpose and meaning.” Mitch Albom
“Selfish persons are incapable of loving others, but they are not capable of loving themselves either.” Erich Fromm
Love BIG. Lead on.
Best,
Adam
Adam L. Stanley
Follow me on twitter http://www.twitter.com/alswharton
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“We make a living by what we get; we make a life by what we give.”
Winston Churchill
by Adam L Stanley | Oct 14, 2011 | Life
Guest Blog
Connections Life Lessons: Future Leaders Share Their Stories
One of the greatest aspects of my career, education, and life in general has been meeting people. I love meeting people and getting to know their stories, what makes them tick and how they handle life challenges. I have met several young leaders over the years and I want to give voice to their stories. Thus, I have asked a few of them to share their stories as part of my Connections blog. I will not set a schedule but will share these when I receive them. I hope that by sharing their stories, you get to know a great young leader but also perhaps see a bit of your story in theirs. Perhaps we can learn from each other in this manner.
The first Story comes from Sunny Joshi. I met Sunny when he reached out to me at Aon. Interested in business and technology, he wanted to introduce himself to the CTO and offer any help he could provide with regard to our many ongoing initiatives. Over the months since that introduction, he has connected with me for lunch a few times, actively follows me on twitter and has connected with others in the network. I am excited about his future and honored to be a part of his present.
I hope you enjoy reading his story and encourage you to also follow this young leader as he charts his future toward success.
Be well! Lead On.
Adam
Adam L. Stanley
When Life Gives You Lemons
Guest Blog by Sunny K. Joshi
I think it’s safe to assume that many (if not all) of us, are who we are today because of the experiences we’re faced with in life, be they negative or positive. When life gives us lemons, we make a choice to become sour or make lemonade.
When life gives you lemons ...
I remember the time when I was young and got sick; my mom would force me to take medicine whether I liked it or not, because it was good for me. I’m now an adult and things haven’t changed much, except the context. When I’m faced with a challenging situation, I have to make a choice and act. Either I can throw a fit or I can do what’s required with the right attitude. Either way I’ll overcome that challenge, but it’s the attitude that dictates whether I’ll do it with a smile or a frown on my face. On occasion, we all regret the choices we make and want to turn back the clock, but that’s not possible. If not managed properly, these traits can continue to haunt us in our lives and as a result, we may miss great opportunities that may otherwise be presented to us. For those of us that achieve results with a smile on our face, we tend to look beyond the natural constraints and begin to have a buoyant outlook on life, regardless of the situation.
Developing this kind of attitude doesn’t come easy, especially if our surrounding environment holds us back. Nevertheless, this is something I personally continuously strive to enforce as I interact with my peers, colleagues, and family on a daily basis. I may even have come up with a simple formula to having a positive attitude.
​Positive Attitude = (Hope + Vision) x Influence
I like to think of my attitude as a sum of many years of hope and vision, multiplied by surrounding influences. I constantly take steps to ensure I am not losing track of my vision and constantly surround myself with people that support me. I believe that having the right support that motivates and encourages you at all times is the key to having a positive attitude, which then ultimately leads to success. I can have unlimited hope and vision, however if my surrounding environment is not influential or negative, I will fall short of my vision and ultimately lose hope.
Growing up, I came very close to losing that hope and taking a different path than the one I am on today. Had it not been for the positive influences in my life, I would have been another man.
About 15 years ago, my parents left everything they had in India and migrated to Chicago so that I could have a quality education. When I was ten, life threw a few curve balls at me. Due to unforeseen circumstances, I was separated from my parents a few days after landing in the U.S. and was forced to move to Canada with my relatives. My parents struggled holding jobs in Chicago, each working 16-20 hour shifts daily to make ends meet. After a few months of savings and getting their own apartment, my parents called me back and I brought 50 more pounds with me, just in time for school. They say when you’re worried, turning to food is the greatest comfort, and right they were. Talk about an awful time to gain weight ….
​A rough Junior High experience almost made me give up.
For those of you that have gone through the educational system in the United States, junior high is an extremely critical time. It will either make you or break you. Everyone is part of a clique or a special group. (Forgive my stereotyping, but imagine this from the perspective of an awkward youth…) You have your athletes, some of whom are “jocks” that are the arrogant types and tend to rank highest in popularity. Then there are the preps, the rich types who care less about what anyone thinks of them. And, alas, you have the nerds that have no fashion sense, are typically deemed unattractive, often have braces, and are notoriously teacher’s pets. You can look at the picture of me as a youngster and may just put me in one of the three categories. Hint: I remember not smiling in the picture so that I could hide my braces.
Young Sunny
My first day of junior high I was labeled as a “f.o.b†(fresh off the boat). How do you get such a prominent title you ask? Well for starters, you have to have a heavy accent in the English language. Each time I would say “Thank you†to someone, I would hear another kid yell the infamous quote from The Simpsons Quikee Mart character Apu, “Thank You Come Again!†Another requirement is that you have to eat and smell like curry 24/7 if you’re from India. I actually don’t blame the kids for calling me out on that because in all honesty, Indian cuisine does have strong smells that take some getting used to. In addition to being the new (maybe the only) “f.o.b†in my school, I was a nerd in the making. Even after attending classes for a couple of weeks, I somehow managed to have no sense of fashion. I wore dress pants with sneakers and had prescription glasses with maroon frames. I had also just gotten braces for my extreme overbite (picture Bugs Bunny).
Did I also mention I was overweight and had no friends? I had two people that I could call friends because they were in the same class with me and would try to engage in a conversation with me periodically. The computer became my best friend and I kept myself busy with piano and drawing lessons to avoid thinking about school. My home remained my only sanctuary, until a few students found my number from the student directory, called my house, and made racist comments. I remember one of them calling and saying, “Go back to India, Gandhi!†I was a victim of bullying, both physical and emotional. I’ll spare the details of the vulgarity I dealt with. I started to develop a sense of anger and rage towards those individuals but there was nothing I could do about it. Then there came a time where I almost gave up and was getting ready to go back to India.
​When I decided to make my lemonade…
My biggest turning point was when my mom told me that I should learn to face my problems rather than avoid them. At this very early age, I began to realize that prejudice is part of life. Rather than run from it, I should learn to accept it and move forward. I decided to be proud of who I was and make a difference being me rather than simply trying to fit in. Since then I’ve been making lemonade out of the lemons that life occasionally throws at me. Oh yeah, I’ve also taken care of my physique since then. Nevertheless, I can never forget my time in junior high because I constantly look back on those people that almost pushed me off the edge and thank them for ultimately making me believe in myself. Had it not been for the influence (negative and positive) and support I received early on, I can’t begin to imagine where I would be today.
​Spreading the Positive Attitude
What about you? Who has influenced you the most to have a positive attitude in life? Whether you’ve been a victim of bullying or have had a similar experience that pushed you to your limits, I hope the decision you made then is something you are proud of today. Life somehow manages to throw all of us a curve ball every now and then, so it’s best to be prepared and have the right attitude to take on anything life throws.
As I meet people that come from all walks of life, I try to give them the same support I received that made me who I am today. A common advice I give to everyone with whom I build relationships is never underestimate yourself. Your potential is more about what you believe in and not what others see in you. Having a positive attitude about life and your surroundings are a start.
“Your time is limited, so don’t waste it living someone else’s life.†– Steve Jobs
Be proud of who you are, always be willing to accept criticism, and use it to emerge as a better individual.
Wishing you all the success in life,
Sunny
Sunny K. Joshi
Follow me on twitter @joshisunny
If you would like to guest blog as part of this series, please contact me via twitter, linked in, or by posting a comment on this blog. Thanks, Adam
I want employees to show a sense of pride in what they do. In what they create. The best recent example of a leader that exuded pride in the products he offered was Steve Jobs. You just knew he thought that every product he allowed out the door was AWESOME! In my current role, I have a principle that I call “pretty red bow” that is based on pride of product and service. In short, I demand that my teams think about the entire package when building a new service. Not just the technology, which may be cool as ever, but the service, the support, the way it is sold and the training provided for users. You can build the very best mousetrap but if everyone thinks it is an appetiser with crackers and cheese …. Well, you get the picture. I want them to build a service, package it well and tie it up with a pretty red bow. Get it?
