Service Desk and Support teams everywhere … YOU MATTER!
This week, I had a very unique opportunity to be “on-boarded” twice. My new role is based in the UK however I have a base in Chicago and, at the end of the day, a US contract. Thus, my first day was in Chicago and my second day was here in London. As I reflected […]
My #SoapBox: Who do you Love?
Each relationship between two persons is absolutely unique. That is why you cannot love two people the same. It simply is not possible. You love each person differently because of who they are and the uniqueness that they draw out of you. William P. Young, The Shack Do you have friends that seem great at […]
#TechNotes: Initial thoughts on Apple iOS 5
IMPORTANT UPDATE: No features, no matter how great and wonderful, can make up for a crappy battery life on mobile devices. I am now contemplating rolling back to an older backup. This stinks! I RECOMMEND WAITING FOR APPLE TO FIX. 200 new features? Should I care? Update 10/16/2011 POST UPGRADE OF IPHONE Honeymoon is winding […]
Vendor Relationships: Experts or Frauds?
Vendor Relationship Critical Partnership Element #1: Expertise in new technologies I recently ran an informal poll on LinkedIn that asked a relatively simple question: Today’s IT leaders depend on a plethora of new players to drive change. What should CXOs most look for in a partner? Here are the results …. Aiming to cover each […]
Vendor Relationships: TRUST must be EARNED and SUSTAINED
Vendor Relationships Critical Partnership Element #5: Demonstration of Trust and Integrity I recently ran an informal poll on LinkedIn that asked a relatively simple question: Today’s IT leaders depend on a plethora of new players to drive change. What should CXOs most look for in a partner? Here are the results¦. Webster’s dictionary defines trust […]
Vendor Relationships: Have you MET the CFO?
Vendor Relationships Critical Partnership Element #4: Ability to invest / Low Cost Providor I recently ran an informal poll on LinkedIn that asked a relatively simple question: Today’s IT leaders depend on a plethora of new players to drive change. What should CXOs most look for in a partner? Here are the results …. My next several […]
#TechNotes: Could your parents use it?
My dad recently began following me on Twitter. Of all of my followers (modest number but proud of all the new connections), this one is most exciting to me. I hope to have lots of baby boomers out there following me. Because I have a theory. For years, we have said that the Gen Y […]